Support HUB
At A2Z Security Cameras, we’re committed to helping you get the most from your professional video surveillance systems. Our Support Hub brings together essential resources to empower you with knowledge, tools, and assistance—whether you’re exploring solutions, managing your system, or troubleshooting.
Discover technical glossaries, answers to frequently asked questions, powerful calculators, and in-depth knowledge articles—alongside access to our trusted remote technical support team.
❓ Glossary of Video Security Terms
Our glossary is your go-to resource for understanding technical terms and definitions used in Video Security, CCTV, IP Surveillance, and related technologies. Learn the language of the industry and stay informed as you explore or expand your surveillance solutions.
Want to decode the jargon? Go to Glossary now
Examples of glossary terms:
- IP Cameras, Analog Cameras, CCTV, Megapixels (xMP)
- IR (infrared), LPC, LPR, PTZ
- NVR, DVR, XVR and VMS
- PoE (Power over Ethernet)
❓ Frequently Asked Questions (FAQs)
Find quick answers to common questions across a variety of categories, designed to assist everyone from first-time buyers to seasoned professionals.
Browse FAQ Categories by clicking below:
- Security Cameras FAQs – Types, features, resolution, night vision, weatherproofing, and how to choose the right camera.
- DVRs, NVRs, VMS, XVRs & other Recorders FAQs – Learn about different recorder types, hybrid systems, storage methods, and video management software.
- Video Surveillance Security Systems FAQs – System design questions, choosing complete systems for residential, commercial, or enterprise use.
- Specialized Surveillance & Security FAQs – FAQs about solar, mobile, tactical, covert, and custom-engineered security solutions.
- Power & Connectivity FAQs – Covering cabling, PoE vs. PoC, voltage drop, backup power, and installation planning.
- Local & Remote Viewing – PC, Web & Mobile FAQs – Access your system from anywhere; setup help for mobile apps, browser access, and desktop software.
- Installation & Setup FAQs – Guidance on mounting cameras, cabling, recorder placement, and tips to avoid common setup issues.
- Buying, Cost & Value FAQs – What to consider when selecting a system, comparing costs, understanding features, and long-term value.
❓ Calculators & Tools
Take the guesswork out of your planning with our handy calculators, click to access below:
- Video Storage & Bandwidth Calculator – Estimate recording storage by compression, frame rate, resolution, and retention time.
- Security Camera Field of View Calculator – Optimize camera selection or placement for optimal coverage.
- Cable Voltage Drop Calculator – Ensure proper power delivery for your equipment. (coming soon)
- Cable Combiner Gauge Tool – Estimate combined cable gauges with ease. (coming soon)
More tools are coming soon to make system design even simpler!
❓ Knowledge Base Articles (Coming Soon)
Dive deeper into professional video surveillance topics with our upcoming Knowledge Base Articles. These in-depth guides will cover a range of subjects:
- Best practices for large-scale deployments
- Comparing surveillance technologies
- Industry trends and innovations
- Specialized solutions for tactical, mobile, and solar applications
❓ A2Z Security Cameras – Remote Technical Support
Our commitment doesn’t stop after your purchase.
A2Z clients enjoy standard ongoing remote technical support, providing:
- Expert assistance for your systems and equipment
- Help with configurations, software, firmware and troubleshooting
- Access to support from both A2Z’s team and professional manufacturers
- RMA and Warranty Assistance
Whenever challenges arise, our specialists are here to help you keep your systems running smoothly. From friendly Technical Sales Teams to a powerful network of expert support, even when you D-I-Y, you won't have to do it alone! Optional Special Remote Support services to phone, email and remote desktop help are all available to our customers. Call or Email our team for live assistance.